Gungwah Bali Tour - Policy & Privacy

Personal Information Collected

Gungwah Bali Tour understands and respects the importance of your privacy. In this Privacy Policy, we will explain how we obtain data about you and your track record when using our website. How we process that data, to whom it may be sent, and how you can change the data you have provided to us.

The website www.goldenrama.com collects your personal data such as name, address, email, telephone number, and ID number. This information is needed to create, process, and complete your order.

www.gungwahbalitour.co.id may also process data about your computer device, such as your IP address, browser type, Unique Device Identifier (for users accessing our services via mobile), operating system, application version, and the latitude or longitude of your location. This data is usually anonymous, but is still considered personal data, either individually or in combination.

We require your personal data in various situations and conditions:

When you start making a reservation or purchasing something from our website and through our customer service team, including via email, letter, fax and telephone.
When you register on our website, subscribe to our Newsletter, enter competitions and sign up for promotions.
When you participate in surveys to give us feedback.

Use of Personal Data

Gungwah Bali Tour ensures that the use of users' personal information and location is to operate, maintain, and provide convenience for users in maximizing the features and functions of our website and services.

We may use your data for the following purposes:

To provide the highest quality service and help you optimize the functionality of our website.
To complete the ordering and purchasing process you make via our website, and other requests we receive from you.
To contact you if there are changes to your travel documents, such as flight schedule changes, delays, or other important information regarding your trip.
To notify you about our products and services, special offers, promotions and other offers that may be of interest to you. While the Service may contain products from third parties from time to time, these third parties will not contact you directly (unless you choose to do so).
In cases where you place an order and then cancel the order after entering your personal data, we will send you an email to advise you to contact the relevant technical authorities. Or to complete your order, you can immediately stop receiving information in the email by clicking the unsubscribe link located at the bottom of your email.
For other administrative purposes and for internal analysis.
To participate in our surveys for the purpose of obtaining feedback.

Membership

Users of this website are expected to create a membership account by registering and providing certain data. In registering and providing certain data, you warrant that:

Registered users must be at least 18 years old.
Information about yourself is true and accurate, current and complete as required in the registration form on the website www.gungwahbalitour.co.id
You will update this registration data to keep it correct, accurate and complete.

Gungwah Bali Tour is not responsible for any loss or harm that may occur, where the loss or damage is caused by inaccurate or incomplete information provided by you. After registering. You will receive a password and user identity (username). You are fully responsible for maintaining the confidentiality of the password and user identity (username) and all activities related to your account.

You may only use one user identity (username) and password (password) at a time and are not allowed to use more than one username. You are required to use the password only for your own use and not allow anyone else to use your password.

You agree to immediately notify www.gungwahbalitour.co.id of any unauthorized use of your password or account. Be sure to log out of your account each time you finish using this website. Golden Rama is not responsible for any loss or damage arising from your failure to comply with these rules.

How You Can Access Your Information

You can access, change, and update your contact information by visiting the My Profile page on this website. You can close or deactivate your account by contacting us at the email listed below. Alternatively, you can visit the Account Closure page in My Profile. Please note that once you close your account, if we no longer have that information, you will not be able to log in or access your personal information. However, you can create a new account at any time.

Please note that we may retain certain information associated with your account, including for analytical purposes and for record keeping integrity, for a period of time, after which we will ensure that the information is securely destroyed. Information that we may retain includes accounting data, data for audit purposes, and transactional information and/or information that is required to be retained to comply with the law.

If you do not have an account with us or would like to contact us regarding any personal information that is not displayed in your account, you have the right to request that we access, correct, delete or amend the information we have about you by sending us an email at the email address listed below.

Protecting Your Personal Data

To prevent unauthorized access, we have in place reasonable physical, electronic and organizational procedures to protect Personal Data from unlawful or accidental destruction, loss, accidental alteration, or unauthorized disclosure or access. How we use the information we collect We use Personal Data and other information collected through the Site to register you with the Site, provide you with requested products and services, build features to make the services more user-friendly on the Site, and contact you about these services. This includes faster booking requests, better customer service, and timely notification of new services and special offers.

From time to time, Gungwah Bali Tour may contact you to request review content regarding your experience using the Site, to help us improve the Site, or to offer special promotions to you as a user of the Site, where you have indicated your consent to receive such communications.

Your Choices Regarding the Collection and Use of Your Information

When you make a travel reservation or choose to access the services we provide, mandatory and essential information will be marked with a red asterisk. As discussed above, you can choose not to provide the requested information, but as a result you may not be able to complete the reservation or access the service.

You also have the right to add or update information and close your account as described above.

When you register as a member on this website, you will be given the choice of whether you would like to receive email messages from us about special offers from us, as well as email messages about products and services from selected third parties. As a registered member of this website, you can change your choices at any time through the Email Settings on the My Profile page. You will also be given the same choice when you fill out any form on our website, where you provide us with your email address.

You will also be given the opportunity to unsubscribe from email messages we send, whether or not you are a registered member. Please note that we reserve the right to send you other communications, including service announcements, loyalty program updates, administrative messages, and surveys relating to your account or your transactions on this website, without offering you the opportunity to opt out.

The Help section of your browser will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to disable cookies. Please note that if you refuse to accept cookies from this website, you will not be able to access portions of our website.

Credit Card Policy

For payments for bookings made through the Site, your credit card will be charged by Gungwah Bali Tour for the full price (refunds are subject to the conditions of the booking) at the time of booking and booking confirmation. Please review the booking details carefully for each such time before you make a booking. Gungwah Bali Tour will process refunds, as applicable, within a reasonable time. For certain bookings, Gungwah Bali Tour will not charge your credit card, as you are required to pay the relevant vendor directly. In order to safeguard and encrypt your credit card information, Golden Rama uses "Secure Socket Layer (SSL)" technology for our services.

In the event of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect any unauthorized booking or fraud has been made through Gungwah Bali Tour, please contact our Customer Service immediately.

To place an order you must be over 18 years of age and have full legal capacity to make transactions (or have authorization from your legal guardian). You must use your own credit or debit card and ensure that there are sufficient funds to cover the transaction costs. You accept financial responsibility for all transactions made under your name or account.

You must ensure that the details you provide to us in making a booking are completely true, correct and accurate. Gungwah Bali Tour reserves the right not to accept certain credit cards. Gungwah Bali Tour may add or remove other payment methods at its sole discretion.

In certain cases, we may require additional information or verification to validate and confirm the booking, as explained in more detail on this website. The booking is not confirmed until you have received the confirmation email with the voucher and it is possible that the vendor may perform fraud checks during the booking process, in the event of fraud the booking will no longer be available or will automatically be cancelled. Gungwah Bali Tour cannot be held responsible in such cases. If you choose not to provide additional information, the booking will not be completed and will be completely cancelled.

Cookies Policy

www.gungwahbalitour.co.id uses the same components as similar websites to operate the Site and its Services. We use two types of cookies, namely single-use cookies in one session, and persistent cookies, which will immediately recognize you as a user of the Gungwah Bali Tour site and its Services. Some features and functions of the services on the www.gungwahbalitour.co.id website require several conditions, one of which is that your browser can accept cookies.

Single-use session-based cookies are essentially temporary, and will be deleted once the browser is closed; while persistent cookies will continue to remember your data whenever you visit the Gungwah Bali Tour website. You can set your browser to reject cookies, or to identify cookies.

The website www.gungwahbalitour.co.id also uses its server to record various unique information that allows the system to recognize the browser used by the user. The server system will collect data, including information related to what you access through the web, Internet Protocol ("IP") address, pages viewed and time spent during access, browser type and language, number of clicks, and also cookies that identify your browser. This information will only be used for analysis purposes regarding ongoing trends, and will not be linked to personal information data in any form.

Use of the Site

Gungwah Bali Tour controls access to the website and has full rights to change, modify, replace, exchange, withhold or delete at any time; for security purposes or in urgent circumstances or force majeure; without prior notice; and has the obligation to compensate or pay compensation to users.

A user may only use our website to carry out legal and legitimate activities in terms of making reservations or transactions for themselves and/or other persons who have the authority to act legally in the eyes of the law.

Children under the age of 18 are not eligible to use any services on our website.

Users may download copies of the contents of this website for personal use.

Users may not remove or deface any trademarks, copyrights, or other proprietary notices.

Users are not permitted to download, copy, modify, sell, market or distribute any part or all of the content on the www.gungwahbalitour.co.id website without our written consent.

You are also not permitted to:

Uploading, sending, or distributing any information on this website that is vulgar, damaging, illegal, insulting, or violates the rights of others.
Attempting forgery or fraud in making orders and conducting unauthorized financial transactions.
Using in any form; software, equipment or attempting to upload files with destructive data and/or containing viruses that will disrupt the operation or function of the website, or damage the overall appearance of this website.
Golden Rama holds full rights to refuse access to the website and/or cancel orders at any time and anywhere, if any user tries to violate the provisions set out in this policy.

Policy Changes

We reserve the right at any time to change how we use cookies and how we collect, transmit and process your personal data and other similar information that we deem important. Therefore this policy may be amended from time to time to reflect the latest changes.

Question

If you have any questions please contact us at: info@gungwahbalitour.co.id

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